Module 3: Knowledge Check

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What are the 3 types of vocal tones?

Professional, warm, direct

Professional, Positive, Assertive

Positive, Warm, Mean

None

How do you actively listen?

Always let the customer finish. Pay attention and comprehend what the customer is saying.

Catch on to what the prospect is about to say and then respond before they finish.

Always explain what your question means, as soon as you start to hear the prospect speak.

None

Which vocal queue would best stir up emotion during your sales pitch in order to draw your customer in?

Pitch

Excitement

Articulation

None

Which type of tone has a negative effect?

Warm

Direct/Assertive

Professional

None

Which of the following is something that EasyGeo does not offer as a benefit to their customers?

Exposure over aps

Monthly reporting analytics

Leads

None

Time's up

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